Master Service Provider
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What is a Master Service Provider? This type of service began in the IT world and then expanded to the field of human resource management and training catalogues. Generally speaking, a Master Service Provider manages the provision of a specific service through the direct provision of that service or the management of third-party providers.
In the case of the management of a training catalogue, for example, the MSP is responsible for providing various courses from the catalogue through its trainers or the management of third-party trainers specialised in specific areas. The MSP is responsible for the relationship with all of the providers and manages the reporting and invoicing process.
Since the beginning of 2000, IBE has been offering the service of Master Service Provider specifically for language training. This service involves being the sole contact for all language training needs, with the related coordination of any third-party trainers.
WHO DOES
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Multinational firms with complex training needs in the language field:
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Having a single expert contact in the language training field. This means:
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WHAT IS THE ADDED VALUE
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COST
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Management of training through an MSP allows costs to be contained:
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Under certain conditions, the MSP allows the retention of current providers that the customer regards as excellent in their own training area.
In the language field and above all in the case of face-to-face training, there are no real global players. Even the most widespread brands use franchising or do not have sufficiently widespread coverage to satisfy customer requirements. By contrast, MSPs can retain the customer's current providers while allowing the customer to obtain the aforementioned benefits. |
ECCELLENZA QUALITATIVA |
MANAGEMENT
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The role of the MSP is clear in terms of regional coverage and in the management of different types of providers. However, the use of an MSP is equally useful for the management of local providers of similar services such as face-to-face training. The management or distribution of courses to the various providers takes place based on criteria agreed in advance with the customer, such as:
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For further information, please contact us.