Master Service Provider

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What is a Master Service Provider? This type of service began in the IT world and then expanded to the field of human resource management and training catalogues. Generally speaking, a Master Service Provider manages the provision of a specific service through the direct provision of that service or the management of third-party providers. 

In the case of the management of a training catalogue, for example, the MSP is responsible for providing various courses from the catalogue through its trainers or the management of third-party trainers specialised in specific areas. The MSP is responsible for the relationship with all of the providers and manages the reporting and invoicing process.

Since the beginning of 2000, IBE has been offering the service of Master Service Provider specifically for language training. This service involves being the sole contact for all language training needs, with the related coordination of any third-party trainers.



Multinational firms with complex training needs in the language field:
  • Large training volumes. 
  • Multiple types of services requested: telephone courses, e-learning, face-to-face classes, virtual classroom, target coaching and English on demand.
  • Geographical distribution: various offices in Italy, Europe and several continents.
  • Reporting - the MSP guarantees a single type of reporting, management of the courses through LMS and potential SCORM data flows.


 value added Having a single expert contact in the language training field. This means:
  • Cutting hidden costs such as managing reports in different formats, managing various contacts, managing daily issues and invoicing and payment processes.
  • Standardised methodology across the regions: The face-to-face, telephone and e-learning courses provided in Bari, Berlin or Barcelona follow the same methodology.



Management of training through an MSP allows costs to be contained:
  • For distance-learning courses (virtual classroom, telephone and e-learning), it allows the same fees to be charged throughout the world.
  • For face-to-face courses, it allows the fees to be standardised by individual country
 quality Under certain conditions, the MSP allows the retention of current providers that the customer regards as excellent in their own training area.

In the language field and above all in the case of face-to-face training, there are no real global players. Even the most widespread brands use franchising or do not have sufficiently widespread coverage to satisfy customer requirements.

By contrast, MSPs can retain the customer's current providers while allowing the customer to obtain the aforementioned benefits.



The role of the MSP is clear in terms of regional coverage and in the management of different types of providers.

However, the use of an MSP is equally useful for the management of local providers of similar services such as face-to-face training. The management or distribution of courses to the various providers takes place based on criteria agreed in advance with the customer, such as:

  • The type of end user (e.g. executive, middle management or staff)
  • The type of course (e.g. group or individual)
  • The location
  • The company making up part of the group


For further information, please contact us.


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